Pristyn Care has introduced two groundbreaking initiatives aimed at transforming the patient experience in India—cashless treatment in non-network hospitals and a 45-minute Express Discharge Service. 

These efforts address some of the most pressing challenges patients face, simplifying payment processes, reducing financial stress, and significantly improving discharge wait times in partner hospitals.

Cashless Treatment Beyond Insurance Networks

One of the most significant pain points for patients is the upfront payment required for treatments in hospitals outside their insurance network. Pristyn Care’s new cashless treatment facility eliminates this burden, allowing patients to access treatment without worrying about immediate payments or lengthy reimbursement processes. This initiative is expected to enhance trust in medical insurance by addressing widespread fears and misinformation that have long plagued the industry.

Introducing the 45-Minute Express Discharge Service

In conjunction with its cashless services, Pristyn Care has also launched an Express Discharge Service designed to reduce discharge wait times by up to 90%, offering patients the convenience of being discharged within just 45 minutes of receiving final approval. Currently, the discharge process in many Indian hospitals can take as long as 6-8 hours, often leading to frustration for patients and their families. Pristyn Care’s service streamlines administrative tasks, ensuring a smoother and more efficient surgical journey for patients.

This Express Discharge Service is available in collaboration with Park TPA, Aditya Birla Health Insurance, and other insurance providers, reinforcing Pristyn Care’s commitment to improving patient experiences. The company’s goal is to eliminate delays and make the discharge process as seamless as possible, thus enhancing the overall quality of care.

Addressing Long-Standing Challenges in India’s Health Insurance Sector

Despite advancements in India’s health insurance sector, challenges remain—particularly when it comes to non-network hospitals and the cumbersome insurance claim process. Patients often face the dual burdens of paying upfront and enduring long wait times for discharge, even in cashless facilities. Pristyn Care’s new services directly address these issues, providing patients with an easier, faster, and stress-free healthcare experience.

Pristyn Care’s Vision of Transforming Healthcare

Dr. Vaibhav Kapoor, Co-founder of Pristyn Care, highlighted the importance of these initiatives:

“At Pristyn Care, we are dedicated to transforming the healthcare experience. Our research shows that 50% of patients face discharge delays due to insurance claims. Our Express Discharge Service is a crucial step toward reducing patient wait times and enhancing convenience. We are proud to align with IRDAI’s vision of ‘Insurance for All.’ By removing the burden of upfront payments, we’re ensuring that healthcare becomes more stress-free for our patients. With Express Discharge and cashless services in non-empanelled hospitals, we are committed to providing a seamless and efficient surgical journey without the hassles of long waits or unforeseen expenses.”

A Forward-Thinking Approach to Patient Care

Through its innovative cashless services and streamlined discharge process, Pristyn Care aims to gain deeper insights into patients' financial challenges and explore further ways to enhance the healthcare experience in India. The partnership with insurers and TPAs represents a forward-thinking approach to healthcare and insurance management, reaffirming a shared commitment to improving patient care and accessibility.

About Pristyn Care

Founded in August 2018 by Harsimarbir Singh, Dr. Vaibhav Kapoor, and Dr. Garima Sawhney, Pristyn Care is a leading healthcare provider specializing in advanced secondary care surgeries. With a team of over 200 super-specialty surgeons, Pristyn Care treats more than 50 diseases using cutting-edge technology across 30+ cities in India, partnering with hospitals and clinics to deliver top-notch healthcare services.

Pristyn Care’s continuous focus on patient convenience and care is setting new standards in the Indian healthcare landscape, ensuring that patients receive efficient, timely, and hassle-free medical treatment.